Privacy Policy

Welcome! Thank you for using FREXCO.

FREXCO is an online platform that allows you to order fresh fruits, vegetables, and greens from small producers and farming families, contributing to a sustainable food delivery chain, conscious consumption, and your health (the “Platform“).

By using FREXCO, you, as a customer acquiring products ('User'), automatically agree to this Privacy Policy, taking full responsibility for actions on the Platform. You must also agree to the terms described in our Terms and Conditions. Click here to access them.

For feedback, questions, or any issues related to these Terms (“Terms”), contact us by email meajuda@frexco.com.br

Your privacy is important to us, and we take it very seriously. This Privacy Policy outlines the information FREXCO may collect and use when the User interacts with the Platform.

1. INFORMATION THAT MAY BE COLLECTED AND USED BY FREXCO

The information we collect depends on the products used by the User and how they are used.

1.1. Information directly provided by the User:

• Registration details, including email address, User name, country, date of birth, phone number, identity card, CPF, among others;
• Security questions and answers, if any;
• Details provided in response to surveys about our products or Platform;
• Details provided when seeking support, such as name, phone number, and records (including call logs) of issues identified during the platform experience;
• Images shared or made available by the User for account authentication, product verification, incidents, or improving overall User experience; and
• Billing information, such as name, payment card number, and payment account details, as applicable.

When Users engage in communication features (like chat and social media), the information disclosed may become publicly available. It can also be read, copied, collected, or used by other Users. Ensure your privacy settings reflect your preferences.

1.2. Other information collected by us during Platform usage:

• IP address;
• Mobile device, hardware, or other device identifiers;
• Browser information;
• Referral and exit pages, including landing pages and pages viewed;
• Device, hardware, and software details, such as hardware components and settings; and
• Details of products and orders placed on the Platform.

We may also collect and store information locally on your device using mechanisms like cookies, browser web storage (including HTML5), and application data caches.

2. HOW WE COLLECT INFORMATION

We collect User information directly provided through online forms, surveys, customer support interactions by chat, email, WhatsApp, or phone. FREXCO also employs specific technologies to collect data, enhancing the User's experience on the Platform.

3. HOW WE USE USER INFORMATION

We use personal and non-personal data, individually and collectively, as follows:

3.1. To operate our business and enhance the User's experience, including:

• Operate, improve, and develop the platform;
• Serve and measure advertising effectiveness;
• Monitor service performance;
• Set up and maintain User accounts;
• Identify and resolve bugs and service issues;
• Provide software updates;
• Meet User preferences and deliver dynamic content;
• Manage payment and billing services, potentially through third parties, both judicially and extrajudicially; and
• Maintain service security, resolve disputes, investigate and prevent fraud and illegal activities, comply with laws, and enforce agreements and policies.

3.2. For User Support, including:

• Help identify and resolve account issues;
• Evaluate feedback provided through surveys or questionnaires;
• Communicate with the User and address specific requests or questions;
• Resolve issues related to returns, delivery, and logistics;
• Manage and send confirmations and essential account, product, purchase, subscription, and warranty information;
• Customize our communications with the User.

We retain collected information as long as necessary to provide products and services, extending this period when needed for legal, operational, or legitimate reasons.

4. INFORMATION WE SHARE WITH THIRD PARTIES

We do not share personally identifiable data (e.g., name, email, address) with third parties for their use without prior consent, unless legally required or necessary to enforce rights or protect Users and third parties.

We may share anonymized, aggregated, or non-identifiable data with third parties.

5. WHERE WE STORE INFORMATION USED BY FREXCO

The personal data we collect may be stored and processed, as defined in this Privacy Policy, in Brazil or the United States, depending on server services contracted by FREXCO or other services used on the Platform. By using our products, the User acknowledges that their personal data may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection guaranteed by the legislation of the User's country of residence or origin.

6. HOW WE PROTECT THE USER'S PERSONAL DATA

The security of information related to the User is a priority for FREXCO, and we take several measures to protect this information, including the encryption of sensitive financial data. However, no security measures are 100% perfect. This means that we cannot guarantee the security of the User's information and do not assume any responsibility for the unauthorized use or access to the User's information under our control.

7. GENERAL PROVISIONS

7.1. Partial Invalidity

The partial invalidity of this Privacy Policy will not affect the part deemed valid, provided that the obligations are separable from each other.

7.2. Amendments

FREXCO reserves the right to amend this Privacy Policy as often as necessary to provide the User with more security, convenience, and to continually improve their experience. Therefore, it is important to periodically review our Privacy Policy. To facilitate this, we indicate the date of the last update at the beginning of the document. If significant changes requiring new authorizations are made, we will publish a new document and notify you so the User may provide their new agreement if desired.

7.3. Governing Law and Jurisdiction

This document is governed by and must be interpreted in accordance with the laws of the Federative Republic of Brazil. The Court of São Paulo, São Paulo, is hereby elected as the competent court to resolve any disputes arising from this document, with express waiver of any other, regardless of its privilege.