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Terms and Conditions of Use

Welcome! Thank you for using FREXCO.

FREXCO is an online platform that allows you to order fresh fruits, vegetables, and greens from small producers and farming families, contributing to a sustainable food delivery chain and promoting conscious consumption and health (the "Platform").

When you, as a customer purchasing products ("You"), use FREXCO, you automatically agree to these Terms of Use, fully taking responsibility for your actions on the Platform. To use our Platform, you must also agree to the terms outlined in our privacy policy. To access it, click here.

By accepting these FREXCO Terms of Use, you also automatically agree to the Terms of Consent of Tino Instituição de Pagamento Ltda., our partner responsible for processing payments made through the Tino payment method available on the platform.

The use of this payment method is conditional on your agreement with Tino's terms. To access them, click here.

If you would like to provide feedback about the Platform, have questions, or need to address any matters related to these Terms of Use (the "Terms”), please contact us via email meajuda@frexco.com.br

  • You acknowledge that FREXCO is not an agricultural producer, nor does it have any control or involvement over them, as it only operates as a technological intermediary platform that connects customers with rural producers.

  • To access the Platform and use its features, you must register, which is personal and non-transferable. When registering, you will provide personal information as described in our Privacy Policy, and you must keep your information updated and accurate. To learn more about your personal data privacy on the Platform, please refer to our Privacy Policy. You may only use the features of FREXCO after fully accepting these terms and conditions and the privacy policy.

  • You agree to keep your personal information current and truthful at all times. You also agree to keep your login and password secure and out of reach of third parties and not allow others to use your account. You are responsible for all actions taken on your account.

  • By these Terms, FREXCO grants you a non-exclusive, limited, revocable, personal license to use the Platform solely for the purposes and with the limitations outlined in these Terms of Use. This license does not include the ability to copy, reproduce, modify, translate, publish, transmit, distribute, perform, license, sell, create derivative works, mirror, or cut any part of the Platform; create or run any programs for the purpose of scraping, indexing, searching, or obtaining data from any part of the Platform, or overloading or improperly impairing our operation or functionalities; or attempting unauthorized access to the Platform or harming any aspect of the Platform or its related systems or networks.

  • To place an order on our Platform, you must specify whether you want products for personal consumption (‘order for my home’) or for your legal entity (‘order for my restaurant’). Individuals are not allowed to place orders as a legal entity and vice versa. Each order should be made with a minimum delivery timeframe of 14 hours. Orders should only be made through our website or app, as FREXCO is not responsible for orders made directly with producers or by other means. It is acknowledged that product availability depends on the rural producer's availability, so orders may not be completed with all items; in any case, FREXCO will inform you about your orders.

  • Each order will be confirmed after written approval is sent by FREXCO to the email provided during your registration. If you have not received an order confirmation, please contact our support channel by WhatsApp. (11) 98167 4853 to check if there was any error.

  • After the order is completed, if changes are necessary, you must contact our support channel by WhatsApp (11) 98167 4853 Please note that after the order is finalized, only one change will be allowed for adding or removing products. You cannot request more than one change for the same order. Any changes made to the order will be limited to the availability of the respective product being altered.

  • You can make the payment by credit card if the order is for personal use ('order for my home'), or by credit card or boleto if the order is for a business ('order for my restaurant'). Boleto payments will be sent to establishments in printed form along with the corresponding invoice and products, and will also be sent to the email provided in your registration. Please note that credit card payments should be made exclusively through the FREXCO website or app; in-person payment at the time of delivery, whether by card or cash, is not accepted.

  • After your order is completed, FREXCO will send an email to the address you provided in your registration, confirming your order and billing. For boleto payments, FREXCO will send a reminder one day before the due date to ensure you don’t forget the payment. If delayed, the boleto will accrue interest at a rate of 1% (one percent) of the outstanding amount, calculated monthly pro rata die, as well as a 5% (five percent) penalty. Customers with outstanding financial obligations to FREXCO will be prevented from placing new orders until the payment is settled, without prejudice to FREXCO taking appropriate legal and extrajudicial measures to recover owed amounts, including the collection of legal fees and expenses incurred by FREXCO.

  • FREXCO offers customer service by WhatsApp (11) 98167 4853 and email meajuda@frexco.com.br available Monday through Friday from 9:00 am to 6:00 pm.

  • Our range of products changes due to the seasonality of vegetables, fruits, and greens, as well as climatic variations during harvest periods. For this reason, items may also vary in color and size, even over short periods, without affecting their quality. Additionally, products may vary in ripeness, which may result in items being shipped greener or more mature.

  • Products must be delivered in suitable condition for consumption and can be exchanged in cases of advanced decomposition. Minor bruising or light damage to the surface may occur during transport, which does not constitute damage sufficient to make the product unsuitable for consumption.

  • Products that are not suitable for consumption may be exchanged if a formal complaint is made to FREXCO’s customer service, with photographic or video evidence. We remind you that normal variations related to seasonality and ripeness that do not affect product quality do not justify exchanges. Additionally, products that do not match the ordered category (e.g., ordering nanica bananas but receiving prata bananas) can be exchanged. In all cases of exchange, you have up to 6 (six) hours from the time of receipt to send evidence via our customer service channels. After this period, due to the perishable nature of the products, we will not be able to make an exchange. The replacement date will be set by our team, in coordination with you.

  • Products sold by weight and not by unit may have slight variations when received, with minimal differences either less or more. It is possible for the customer to receive a few grams less, and this amount will not be deducted from the invoice. Similarly, if the customer receives extra grams, there will be no additional charge for the excess.

  • Delivery times will be based on FREXCO's availability and will be communicated via store notice, confirmation email, or notification. WhatsApp. The delivery times provided by FREXCO refer to the delivery day and do not include a fixed time for delivery. Although FREXCO makes every effort to ensure product delivery, it is established that FREXCO does not guarantee all deliveries due to product availability and the conditions of the transport company. Delivery is also contingent on the accuracy of the delivery address and receipt conditions. In this sense, FREXCO will not be responsible for incorrect addresses or the absence of people to receive the delivery.

  • You are solely responsible for using the Platform and must adhere to the rules of these Terms of Use, as well as applicable laws related to your use of the Platform.

  • It is your full responsibility to maintain the security of your device's environment (computer, phone, tablet, etc.) using available tools such as antivirus software, firewalls, among others, to help prevent electronic risks. FREXCO will not be liable for any direct or indirect damages, material or moral, including loss of profits or revenue, resulting from poor security practices of the device used to access the Platform.

  • CONSIDERING THE INHERENT CHARACTERISTICS OF THE ONLINE ENVIRONMENT, OVER WHICH FREXCO HAS NO CONTROL OR INFLUENCE, FREXCO IS NOT RESPONSIBLE FOR CONNECTION INTERRUPTIONS OR SUSPENSIONS, INCOMPLETE OR FAILED COMPUTER TRANSMISSIONS, OR ANY TECHNICAL FAILURE, INCLUDING BUT NOT LIMITED TO MALFUNCTIONS OF NETWORKS, HARDWARE, OR SOFTWARE. INACCESSIBILITY TO THE INTERNET OR THE PLATFORM, AS WELL AS ANY INCORRECT OR INCOMPLETE INFORMATION ABOUT THE PLATFORM AND ANY HUMAN, TECHNICAL, OR OTHER TYPES OF ERRORS IN PROCESSING INFORMATION FROM THE PLATFORM WILL NOT BE CONSIDERED THE RESPONSIBILITY OF THE PLATFORM. THE PLATFORM DISCLAIMS ANY LIABILITY ARISING FROM SUCH EVENTS AND/OR ACTIONS.