How do I place my first order?
It's super easy and fast! On our website's home page, you:
- Select the type of order you want to place (for your restaurant);
- Complete your registration (by clicking "Sign in" in the upper right corner of the page);
- Choose the products and quantities with just a few clicks;
- Finish the payment and that's it! Your fresh order will be prepared for you.
I want to know product prices. How do I check them?
All our products are listed on our website's home page, whether to buy for your restaurant. There, you'll find product categories, their prices, and how each one is sold (by kilogram, gram, unit, or bunch). Just take a look!
How do I know if you deliver to my address?
To find out if we deliver to your address, just open the desired order page and check whether your postal code is within our delivery zone.
If we haven't reached your area yet, please send us a WhatsApp message with your address so we can add you to our waiting list. The most requested neighborhoods are prioritized in our expansion process.
Are all products organically certified?
Currently, we do not work with organic products, only conventional ones. It is worth noting that the farming families are responsible for all planting and care of the crops.
Bruno, partner producer, and his plantation in Piedade, São Paulo.
What are the payment methods?
We work with the following payment methods:
- For your restaurant: credit card, Pix, or bank slip (7-day payment term for bank slips);
Which days and times do you deliver?
We're glad you chose us as your specialized platform for supplying fresh produce!
Our deliveries take place Monday through Saturday. To receive on your preferred day, you must order by 7 PM the day before! That is, to receive on Thursday, the order must be placed on Wednesday before 7 PM.
Deliveries always take place between 7:00 AM and 3:00 PM.
In other words, when you place your order before 7 PM on a given day, you will receive your fresh produce the following day within the time window above. 🙂
I want to cancel my order. How do I do it?
Oh no 😕
Did something go wrong? Contact us on WhatsApp and tell us what happened — we'll help with the cancellation and note your feedback so we can improve!
I finished my order and would like to add/remove an item. Is it possible?
Both are possible!
- If you forgot to add something you wanted, just place a new order with the missing items and we'll consolidate the delivery.
- If you'd like to remove an item, just contact us and we'll assist you through the process.
In both cases, let us know via WhatsApp so we can adjust according to your needs!
I had a problem with one of my orders. How should I proceed?
We're sorry to hear that. It's very helpful when you let us know if this happens, as it allows us to improve our processes. Contact us on WhatsApp and we'll find the best way to resolve it.